At RULETROLLER LLC, we want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a refund under this policy, we are happy to assist you.
1. Refund Eligibility
You may request a refund within 30 days of receiving your order, provided the product meets the requirements of this policy.
To be eligible for a refund or return:
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The product should be unused and in its original condition, unless it is being returned because it is defective or damaged.
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The product should include its original packaging, accessories, manuals, and other included components where applicable.
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Proof of purchase or order information may be required.
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You must contact us and receive return instructions before sending the product back.
2. Damaged or Defective Products
If your order arrives damaged or the product is defective, please contact us as soon as reasonably possible.
To help us review the issue, we may request:
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Your order number
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A description of the problem
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Photos or videos showing the product and issue
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Photos of the shipping package and packaging, if applicable
After reviewing the information, we will determine an appropriate resolution, which may include a refund, replacement, or another available solution.
3. Incorrect Products
If you receive a product that is different from the item you ordered, please contact us promptly.
After confirming the issue, we may provide return instructions and arrange a replacement or refund as appropriate.
4. Non-Refundable Items
Certain products may not be eligible for a refund, including items that:
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Have been used, damaged, modified, or altered after delivery
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Are missing essential components or accessories
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Are returned without prior authorization
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Cannot reasonably be resold due to their condition
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Are specifically identified as non-returnable at the time of purchase
Additional restrictions may apply to certain products where permitted by applicable law.
5. Return Shipping
If a return is required because we sent an incorrect item or the product arrived damaged or defective, RULETROLLER LLC may cover reasonable return shipping costs where applicable.
For returns resulting from reasons such as ordering the wrong product or changing your mind, the customer may be responsible for return shipping costs.
We will provide specific return instructions after reviewing your request.
6. Refund Processing
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless required by applicable law or approved because of an error, defect, or damage.
7. Exchanges and Replacements
If a product arrives defective, damaged, or incorrect, we may offer a replacement or exchange when the same product is available.
If a replacement is unavailable, we may provide a refund or another appropriate resolution.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the standard return process may apply.
9. Late or Missing Refunds
If your refund has been approved but you have not received it:
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Check your bank or payment account.
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Contact your payment provider.
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Allow additional processing time, as financial institutions may require several business days to post refunds.
If you still have not received your refund, please contact us for assistance.
10. How to Request a Refund
To request a refund or return, please contact us with:
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Your full name
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Order number
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Product name
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Reason for the refund or return
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Photos or other supporting information, where applicable
Please do not send a product to our business address without first receiving return instructions from us.
11. Contact Us
For questions regarding refunds, returns, exchanges, or damaged products, please contact:
RULETROLLER LLC
240 E 6TH AVE
ROSELLE, NJ 07203
United States
Email: ruletrollerllc@outlook.com
Phone: +1 (662) 989-3336
We appreciate your business and will do our best to make the refund and return process straightforward and convenient.